Withdrawal Process
If you intend to withdraw your child from JPS, please follow the below process:
1. Log In Through GEMS Portal or GEMS Connect APP
Please complete the online transfer through GEMS Parent Portal or the GEMS Connect APP using your GEMS parent username and password.
If you continue to have difficulty with logging in, and require a password reset, please email [email protected] to request a reset of your password.
2. Clear All Accounts
During the last two weeks prior to your child’s withdrawal from school, please ensure that all accounts are clear. This means returning all library and text books, returning the family passes, returning any IT equipment or musical instruments and ensuring outstanding fees are cleared in all departments. Please note, that we will not be able to issue a withdrawal package unless all accounts are cleared. If you have questions about what remains outstanding, please contact [email protected].
3. Request a Transfer Certificate (if applicable)
Transfer Certificates (TC) are now issued from KHDA. If your subsequent school is requesting an attested Transfer Certificate please contact our Government Relations Executive:
Hala Moustafa [email protected]
A payment of AED 126 is required to issue an attested TC. e payment can be made by visiting our accounts department and presenting our GRE with a proof of payment. Please note that the attested TC from KHDA will take 2-3 working days to process.
Changes to the KHDA Registration
There are new KHDA guidelines in place that now require all students who are moving to another school within Dubai to obtain a transfer certificate (TC) from their current school in order to complete the registration process in their new school. For those leaving GEMS Jumeirah Primary School, please ensure that you have requested this TC from our Government Relations Office. There is a AED 126 fee that must be paid at accounts and proof of payment must be submitted to our Government Relations Executive Hala Moustafa. Ms. Moustafa will notify you once the leaving certificate is ready for collection. In order to ensure that we process and issue your Transfer Certificate and there are no undue delays, kindly ensure that you clear all outstanding accounts with the school. For further questions regarding the transfer certificate process, kindly contact Hala Moustafa at [email protected]
Transfer Certificates and Withdrawals
Parents wishing to transfer their child to another school or withdraw from the school must submit a formal Transfer Certificate (TC) or withdrawal request.
In accordance with KHDA regulatory requirements, fee calculations are based on the date the formal withdrawal request is submitted rather than the student's last day of attendance. Where a future withdrawal date has been agreed and the student continues attending school, the applicable leaving date will be used for fee calculation purposes based on KHDA's approved fee refund and prorate billing policy.
The Parents must give written notice to the Registrar of any withdrawal. The Registration Deposit is refundable if notice is provided at least sixty (60) calendar days before the year starts and non-refundable if less than sixty (60) calendar days' notice is provided. School fees will be refunded in accordance with the applicable KHDA Registration and Refund Policy, available at:
For more information, please contact the school registrar via email; [email protected]
